The customer journey is something that can determine the viability of your company as well as its ability to become so profitable that no one will ever be able to supersede your dominance in the market at the end of the day. In spite of the fact that this is the case, not nearly enough businesses focus on the customer journey as much as they should. The journey starts when your customer sees the marketing that you have put out, but a crucial next step is going to involve said customer calling you up and asking a sales representative what their options might be with regards to purchasing the product that they have no managed to become at least somewhat interested in.
You can hire a team to handle this sort of thing, but it is important to note that hiring an outsource sales agency might just be a more effective as well as efficient way for you to go about this sort of thing. When you have an outsourced agency handling sales and the like, the end result would be that you would no longer need to worry about paying salaries or paying for any of the benefits that your own employees are going to end up needing for you.
Instead, you would have an outsourced agency dealing with this and you can just pay them a fixed fee which would be far lower than the amount that you might have otherwise been forced to pay. Outsourcing is a great way to reduce costs whilst at the same time ensuring that your customers get an experience that makes them a lot more likely to want to buy your product all in all.